REFUNDS & RETURNS POLICY

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it eg. not broken, damaged or used.
It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged at the time of sale.

Workshop Refunds

While our fibre art workshops are usually held in the gallery’s historically significant workshop space, the workshop venue may change according to the needs and wishes of the artist tutor. Likewise, the times of the workshops may vary depending on the type of workshop and its presentation.

Timeless Textiles Gallery will, at its own discretion, where a participant is unable to attend a fibre art workshop, an exchange or credit note will be made available or a refund of the deposit or payment in accordance with the following Workshop Refund Policy.

Major commitments must be met, and in fairness to all, the policy concerning the refund is:
Cancellations 3 months prior to workshop date – refund 80% fees paid
Cancellations 2 months prior to workshop date- refund 50% fees paid.
Cancellations 1 month prior to workshop date- no refund.

Shipping returns

To return your product, please return it to 90 Hunter Street, Newcastle 2300, NSW.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.